Silva Method International
Privacy Policy
At Silva Method International, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
a) Personal Information
- Name
- Email address
- Phone number
b) Account Information
- Login credentials
- Purchase history
- Course enrollment and progress
c) Device and Usage Information
- IP address
- Device type and model
- Operating system
- App usage data (pages visited, features used, session duration)
d) Health Data
Our application provides meditation, relaxation, and self-development content.
We do NOT collect, store, or process any sensitive health data such as:
- Medical records
- Mental health conditions
- Biometric data
How We Use Your Information
- To create and manage your account
- To provide access to courses and content
- To process payments and transactions
- To improve app performance and user experience
- To communicate with you (support, updates, promotions)
- To comply with legal obligations
Sharing of Information
We may share your information with:
- Service providers (e.g., hosting, analytics, payment gateways)
- Legal authorities when required by law
- Third-party tools used for app functionality (e.g., Firebase, Razorpay, Stripe)
These third parties are obligated to protect your data.
Data Retention
We retain your data only as long as necessary:
- Account data: Until you delete your account
- Transaction data: Up to 5 years (for legal/tax compliance)
- Usage/analytics data: Up to 12 months
After this period, data is securely deleted or anonymized.
Data Deletion
You have the right to request deletion of your personal data.
You can request deletion by:
- Emailing us at: contactdigital@silvamethod.com
- Using account deletion option inside the app (if available)
After receiving your request:
- Your data will be deleted within 7–15 business days
- Some data may be retained if required by law
Once deleted, your account and data cannot be recovered.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise your rights, contact us at the email below.
Cookies and Tracking Technologies
We may use cookies or similar technologies to:
- Analyze usage
- Improve functionality
- Personalize user experience
You can disable cookies through your device settings.
Data Security
We implement reasonable security measures to protect your data from:
- Unauthorized access
- Alteration
- Disclosure
- Destruction
However, no method of transmission over the internet is 100% secure.
Third-Party Services
Our app may use third-party services such as:
- Google Firebase (analytics and crash reporting)
- Payment gateways (Razorpay, Stripe, etc.)
These services may collect data in accordance with their own privacy policies.
Children's Privacy
- Our app is not intended for children under the age of 13.
- We do not knowingly collect personal data from children.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time.
- We will notify users by updating the "Effective Date" at the top.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: digital@silvamethod.com
By using our app, you acknowledge that you have read and understood this Privacy Policy.
Questions? Contact us at digital@silvamethod.com
